2016 Expense Survey

1Concur Still Dominates

Concur remained the dominant expense provider in BTN’s 2016 Expense Manager Survey. Now that it is part of SAP, Concur is expected to have a greater advantage in investment and global support. Some customers, however, fear sluggish innovation as Concur gets comfortable in a multifaceted global enterprise.

2016 Expense Survey

2Right of Reimbursement Refusal

Refusing to reimburse travelers for expenses that violate policy is tricky. Companies with company-paid cards can require travelers to submit expense reports for all charges before the company will pay. This can put the company at risk for late charges. Unpaid balances on individual-pay cards, though, will wreak havoc on personal credit, and payment suppliers ultimately will knock on the company’s door for payment or take unpaid amounts out of year-end rebate structures.

2016 Expense Survey

3Priorities by Manager & by Traveler

In 2015, expense management providers stepped up to offer innovative tools from voice capture to GPS detection of expense items. The most important features for both travelers and organizations remain receipt imaging and pre-population of card data.

2016 Expense Survey

4Expense Working with Other Tools

Expense integrations increased across all categories. (BTN did not include purchasing systems in last year’s survey.) Companies want overall spend visibility, and they want the data to flow smoothly throughout the many systems they use. In 2015, many expense firms increased the number of travel-specific integrations beyond online booking and TMC integrations to include sharing economy vendors, which have a fast-growing user base among corporate travelers but hold data outside other booking channels.

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