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Technology

Rocketrip Integrates with ISOS

By Dawit Habtemariam / November 29, 2017 / Contact Reporter
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Travel incentive and behavioral change tool Rocketrip has integrated with International SOS to support traveler duty of care. The integration ultimately pushes data from Rocketrip to ISOS where it is aggregated for traveler tracking and emergency services offered through the risk management provider.

The integration is a response to Rocketrip's changing client base. Once focused on the midsize market, the company has found additional pickup from large enterprises, according to Rocketrip CEO Dan Ruch, where he said "duty of care [is at the] top of the travel management priority list." He estimated that 75 percent of Rocketrip clients who spend more than $50 million on travel annually have a formal partnership with a duty of care provider. 

Rocketrip entered the market as a stand-alone platform that business travelers could access to get a "budget to beat" and then proceed to other websites or booking tools to complete the booking process. If a traveler can keep trip costs under the "budget to beat," they earn half the difference in points that are traded for awards. While the stand-alone platform still exists, Ruch said the majority of Rocketrip clients use the tool as an integration with their corporate online booking tool. Travelers initiate the booking in the OBT and Rocketrip kicks in to give them a budget to beat before they complete the booking. Rocketrip integrates with Concur, GetThere and Egencia.

The new ISOS integration works in tandem, and includes prompts that capture trip elements, even overnight stays that are not booked. These are particularly important, according to Ruch, for travelers who are willing to "beat the budget" by staying overnight with friends rather than at a hotel.

"Our system is smart enough to know if there's not a hotel attached to the booking and to suggest 'Would you like to stay with a friend?'" said Ruch. If the traveler takes that option, they will be further prompted to provide the friend's address and will not be eligible to earn award points until they provide it. Rocketrip feeds trip data to ISOS to support duty of care.

The ISOS integration provides Rocketrip a framework for partnerships with other risk management providers. Ruch said the company will prioritize those partnerships based on mutual client demand.

—Additional reporting by Elizabeth West

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