THE BTN GROUP INNOVATE 2017



White Papers

In its fourth year, the Innovate Conference for the Advancement of Business Travel offered business travel executives the opportunity to articulate priorities and recommendations about four major challenges facing corporate travel buyers and suppliers:

• Evolving the Role of the Travel Management Company

• Defining & Enforcing Lowest Logical Policies

• Building a Better Hotel Procurement Process

• Taking On Total Cost of Ownership


The BTN Group worked first with its advisory board and then with a dedicated steering committee to identify the focus topics for 2017. BTN Group editors recruited leading travel buyers to form task force groups to identify specific concerns and posit new ideas for moving the practice, tools and objectives of business travel management into the future. Think tank sessions held during the BTN Group Innovate 2017 Conference validated concerns and fleshed out innovation concepts. These white papers consolidate the information and ideas shared during those sessions. They are meant as a starting point for exploring innovation for your travel program in the face of business challenges and industry evolution.

Defining & Enforcing Loweset Logical Policies
Defining & Enforcing Loweset Logical Policies

Too often, "lowest logical" policies for airfares and hotel rates fail to match either word in their descriptor. Content fragmentation, loyalty status, alternative conveyance and rate shopping tools all figure into the increasing complexity. How does a travel manager sort it out and, more importantly, can the traveler be expected to get it right?... Download Now

Evolving the Role of the Travel Management Company
Evolving the Role of the Travel Management Company

Who could have predicted 15 years ago the seismic changes to travel and travel management delivered by mobile devices and apps? In an industry still changing rapidly what are travel management companies doing to evolve, and what do travel buyers want from them?... Download Now

Building a Better Hotel Procurement Process
Building a Better Hotel Procurement Process

Despite vast differences from one corporate travel program to another, much of the industry still follows the same decades-old annual hotel request for proposal process. While both buyers and suppliers agree the tradition needs to go, what replaces it will need to rely more on a tailored mindset than a one-size-fits-all approach.... Download Now

Taking On Total Cost of Ownership
Taking On Total Cost of Ownership

This Innovate paper starts to define total cost of ownership in the context of managed travel. It also suggests how program managers can get started assessing their program costs not only in terms of hard costs, but also the process costs and opportunity costs at play. Learn how to take a step back and get the big picture of your travel program.... Download Now